Responsible Gambling at Playground Casino

At Playground we are committed to safe, controlled play. Player safety is a priority and we provide clear tools and support so customers can manage their gambling activity. This page explains our approach to player protection and the ways you can stay in control.

Player protection principles

We believe in responsible gambling practices that protect players and promote informed choices. Our approach includes clear account controls, privacy of personal data, staff training to identify at-risk behaviour, and easy access to self-help options. We encourage players to set limits and take breaks whenever needed.

Activity-control tools

Deposit limits

Players can set daily, weekly, or monthly deposit limits on their account to control how much they spend. Limits are adjustable, and we recommend choosing a level you can comfortably afford. If you need help setting a limit, contact our support team.

Loss limits

Loss limits help you cap net losses over a chosen period. These limits work alongside deposit controls to reduce the risk of spending beyond your means. Review and update your limits regularly based on your budget and play habits.

Time limits and account breaks

Take regular breaks from play by using account time controls. You can set session reminders or activate a temporary account break to pause activity for a chosen period. Time limits are a practical way to keep play balanced with daily life.

Self-exclusion

If you feel you need a longer break, self-exclusion is available. You may arrange exclusion for a fixed period or indefinitely. For on-site self-exclusion, forms are available at Player Services; our team will assist you with the process and respect your choice to exclude.

Recognizing signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing money to play, neglecting work or family responsibilities, spending more than planned, or hiding gambling activity. If you notice any of these behaviours in yourself or someone close to you, consider using our control tools or seeking support.

Practical tips for staying in control

- Set clear spending and time limits before you play.

- Use deposit and loss limits together to manage overall exposure.

- Schedule regular breaks and stick to them.

- Treat gambling as entertainment, not a way to make money.

- Avoid gambling when stressed, tired, or under the influence of alcohol or drugs.

Professional help and support organisations

If you need extra help, contact a provincial problem gambling helpline, Gamblers Anonymous, or your local health services for confidential support and counselling. For urgent situations, contact local emergency services. Asking for help is a constructive first step and we encourage anyone affected by gambling harm to reach out.