Response Time
Need help? Our support team is available to assist with questions, account-related issues, technical concerns, or general feedback. Reach out for help with login, ID verification, rewards, deposits or withdrawals, and app troubleshooting. You can contact us by email, phone, or in-app messaging for clear, practical responses. If you prefer, request a callback and we’ll schedule a time. We aim to reply promptly in English and French for Canadian players.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email for account-related issues, technical concerns; response target 24 hours) |
| General Enquiries | [email protected] (product questions, promotions; reply within 48 hours) |
| Affiliate Enquiries | [email protected] (partner sign-ups, programme info) |
| Phone | +1 416 582 7391 (local line) |
| Working Hours | Mon-Fri, 09:00-18:00 (ET) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or situations that require documents or explanations. When you email [email protected], include a clear subject line, your full name, and up-to-date contact details so we can respond quickly. Missing or incomplete information may cause delays, so please attach any relevant documents and include the best phone number for follow-up.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. Some requests, such as account verification, payment investigations, or regulatory checks, may require additional review and could take longer depending on complexity. We’ll keep you updated on progress and provide an estimated timeline when a case needs extra time. Thank you for your patience.
Feedback
Your feedback helps us make Playground better for Canadian players. If you have suggestions, ideas, or issues, please send them through our feedback form or contact support. We review every submission carefully and use what we learn to improve features, promotions, and the overall user experience. Thanks for taking the time to help us improve.