Privacy Statement

This Privacy Policy explains how Playground collects, uses, stores, and protects personal information when you interact with our services. We take your privacy seriously and describe the types of data we collect, why we collect it, and the choices available to you. This page applies to users in Canada and covers account, technical, and transactional data handling.

Types of Data We Collect

We collect several categories of information to operate our services and comply with legal requirements. The main categories are personal data, technical data, and transactional data.

Personal Data

Personal data includes information you provide when you create an account or contact us, such as your name, date of birth, government-issued ID details, mailing address, email address, and phone number. We also collect identity verification information where required by law.

Technical Data

Technical data covers device and connection information, including IP address, browser type, operating system, device identifiers, and mobile network details. We use this data to improve security, performance, and the mobile experience.

Transactional Data

Transactional data includes account activity, deposits and withdrawals, rewards and loyalty activity, game play records, and customer support interactions. We retain transactional records to manage accounts, resolve disputes, and meet regulatory and tax obligations.

How We Use Your Information

We use your information to provide and maintain services, verify identity, process transactions, prevent fraud, and respond to support requests. We may also use data to analyze service usage, improve our systems, and send important account-related notices. We do not use personal data for marketing unless you opt in.

Data Protection Practices

We protect personal data using administrative, technical, and physical safeguards. Access to personal information is limited to employees and contractors who need it to perform their roles. Where third-party providers process data on our behalf, we require contractual safeguards and appropriate security measures.

Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to remember preferences, secure sessions, and measure site performance. Cookies may be essential for login and account functions, or used for analytics and aggregated usage insights. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality.

User Rights

Canadian users have rights to access, correct, and request deletion of personal data where applicable under local law. You may also request restrictions on processing or object to certain uses. We will respond to verifiable requests in accordance with applicable legal requirements.

Access, Correction, and Deletion

To access, update, or request deletion of your personal information, contact our privacy team. We may require reasonable verification of your identity before making changes. Some data may be retained where required for legal, regulatory, or operational reasons.

Information Sharing and Third Parties

We share personal data with service providers who support account management, payment processing, identity verification, fraud prevention, and technical hosting. We may also disclose information when required by law, to comply with legal processes, or to protect our rights. We do not sell your personal information.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you have questions or wish to exercise your privacy rights, contact our privacy team at [email protected].